Managing Psychosocial Risk During Periods of Change

Change is an inevitable part of organisational life, whether it involves restructuring, mergers, technological advancements, or other transformations. While change can drive innovation and growth, it can also pose significant psychosocial risks, impacting employee wellbeing and productivity. For clarity’s sake, a psychosocial risk is anything that could cause psychological harm (e.g. to harm someone‚Äôs mental health). Organisational psychology offers valuable principles and strategies to manage these risks effectively. By focusing on communication, leadership support, and employee engagement, organisations can navigate change more smoothly and maintain a healthy workplace environment.

Communication Strategies

Effective communication is the cornerstone of managing psychosocial risk during change. Transparent and consistent communication helps to reduce uncertainty and anxiety among employees. Here are some key strategies:

1. Timely Information Sharing: Keep employees informed about what changes are happening, why they are necessary, and how they will be implemented. Providing regular updates can prevent the spread of rumours and misinformation.

2. Two-Way Communication: Encourage feedback and questions from employees. This not only helps address their concerns but also makes them feel valued and heard. Mechanisms like town hall meetings, Q&A sessions, and suggestion boxes can facilitate this dialogue.

3. Clear Messaging: Ensure that communication is clear, concise, and free of jargon. Complex information should be broken down into understandable segments, helping employees grasp the implications of the change.

4. Consistent Messaging: Align messages across all levels of the organisation. Inconsistent communication from different departments or leaders can create confusion and distrust.


Leadership Support

Leadership plays a critical role in managing psychosocial risks during periods of change. Leaders must exhibit behaviours that foster trust, resilience, and a sense of stability. Key aspects include:

1. Visible Leadership: Leaders should be visible and accessible during times of change. This visibility reassures employees that leadership is actively engaged in managing the transition and is available to address concerns.

2. Empathy and Emotional Intelligence: Leaders need to demonstrate empathy and understanding towards employees’ emotions and experiences. Acknowledging the stress and challenges that come with change can help build a supportive environment.

3. Role Modelling: Leaders should model the behaviours and attitudes they wish to see in their employees. This includes demonstrating adaptability, maintaining a positive outlook, and embracing the change themselves.

4. Support Systems: Establishing support systems such as coaching, mentoring, and counselling services can help employees navigate the psychological impact of change. Leaders should promote and participate in these initiatives.


Employee Engagement Initiatives

Engaged employees are more likely to adapt positively to change. Organisational psychology provides several approaches to enhance engagement during transitional periods:

1. Involvement in Decision-Making: Involve employees in the change process by seeking their input and feedback. Participation in decision-making can increase their sense of ownership and control, reducing resistance.

2. Recognition and Reward: Recognise and reward employees for their contributions and efforts during the change process. Appreciation can boost morale and motivation, reinforcing positive behaviour.

3. Training and Development: Offer training and development opportunities to help employees acquire the skills and knowledge needed to thrive in the new environment. This can alleviate fears of incompetence and enhance confidence.

4. Building Resilience: Implement programs that build resilience, such as stress management workshops, wellness programs, and resilience training. Encouraging a growth mindset can help employees view change as an opportunity rather than a threat.


Managing psychosocial risk during periods of change is crucial for maintaining a healthy and productive workplace. By prioritising effective communication, leadership support, and employee engagement, organisations can mitigate the negative impacts of change and foster a resilient, adaptable workforce. As organisations continue to evolve, integrating these principles will be key to sustaining employee wellbeing and achieving long-term success.

Call Steople today to discuss your change initiatives and how we can support your leaders to support your workforce.